IT Support That Feels Like Part of Your Team
Responsive, knowledgeable, and human-first support to keep your operations running smoothly — no offshore call centers, no endless waiting.
Reliable Support Without the Corporate Overhead
We know how frustrating IT issues can be — especially when you're in the middle of building, shipping, or growing your business. Our IT Support & Helpdesk service is designed for agile teams who need fast, competent help without the bureaucracy.
Whether you're troubleshooting email issues, onboarding a new hire, or resolving a software conflict, we've got your back.
We Handle the Everyday (and the Unexpected)
Our team is equipped to handle a wide range of common and complex IT issues facing modern businesses.
Device Support
We assist with desktop, laptop, and mobile issues — setup, software installs, connectivity, and more.
Cloud Services Troubleshooting
Get help with Microsoft 365, Google Workspace, email syncing, storage issues, and permissions.
Account & Access Issues
We manage logins, multi-factor authentication, password resets, and access provisioning.
Software Support
From crashes to updates, we troubleshoot line-of-business apps, productivity tools, and integrations.
Onboarding/Offboarding
Smooth setup of new users, email accounts, access roles, and device provisioning — securely and quickly.
Network Issues
Diagnose and resolve connectivity issues, Wi-Fi performance, and local network problems.
Simple, Transparent Support Flow
Getting help is straightforward. Here's how we handle your IT support requests.
Submit a Request
Via email, support form, or dedicated Slack channel.
We Triage & Respond
A real technician evaluates and starts working — no L1 script readers.
Issue Resolved / Escalated
We fix it directly or guide you through a workaround/solution.
You Get a Summary
Ticket closed with clear notes and learnings (if relevant).
Not Just Support — Partnership
We focus on building relationships and understanding your business, not just closing tickets.
Human-First Support
We speak like real people, not robots reading scripts.
Deep Technical Knowledge
We're engineers first — not generic support reps.
Fast Resolution Times
Most issues are handled the same day, with direct responses from qualified team members.
Documentation as We Go
We build your internal IT knowledge base as we support you.
Flexible Engagements
Monthly retainers, block hours, or pay-as-you-go — pick what works best for you.
Support That Scales with You
Choose a plan that fits your team's size, needs, and budget. Custom plans available.
Starter
Solo founders & early startups
- ✓ Email + Cloud App Support
- ✓ Up to 5 users
- ✓ Standard Response Times
- ✓ Monthly Report
Contact for pricing
Growth
Teams of 5–20
- ✓ Priority Response
- ✓ Cloud & Device Support
- ✓ Onboarding/Offboarding
- ✓ Proactive Checks
Contact for pricing
Custom
Complex or regulated teams
- ✓ Dedicated Contact
- ✓ SLA-backed Support
- ✓ Custom Documentation
- ✓ Tailored Stack Support
Contact for pricing
What Our Clients Say
“We don't even think about IT anymore. If something breaks, Cloud Amplify is on it before we even finish our coffee.”
— Operations Lead, SaaS Startup
“It feels like having an in-house team without the overhead. Fast, friendly, and highly technical.”
— Founder, Creative Agency
Your Team Deserves Hassle-Free IT
Whether you're onboarding your fifth team member or deploying a new internal tool, we make sure IT never slows you down. Let's talk about how Cloud Amplify can support your day-to-day operations — reliably and professionally.